DRAFT — not yet in effect. This document must be reviewed by legal counsel before publication.
This is an English translation provided for convenience. In the event of any inconsistency, the Indonesian version prevails.
1. Parties & acceptance
These Terms of Service form an electronic agreement between [LEGAL ENTITY NAME], domiciled at [FULL ADDRESS] ("we"), and the party that registers for and uses Taksu POS ("you"), which is valid and binding under Article 1320 of the Indonesian Civil Code, Article 18 of the EIT Law, and Government Regulation No. 80 of 2019 on Trading Through Electronic Systems.
By ticking the consent box at registration or by using the service, you confirm that you have read, understood and agreed to these Terms of Service and the Privacy Policy, that you are at least 18 years old or otherwise legally competent, and that you are authorised to represent the registered business.
2. Definitions
- Service: the Taksu POS application together with the website, API and support we provide.
- Business: the business entity you register, including all of its branches.
- Owner: the user who registers the Business and is responsible for the Business account.
- Users: the Owner, admins, cashiers, mechanics and other accounts created under the Business.
- Business Data: all data entered into or generated by the Business through the Service.
- Registered Device: a tablet, phone or computer approved by the Owner for use as a checkout.
3. The service
Taksu POS is software as a service (SaaS) for checkout, inventory, customers and receivables, cash and shifts, reports, multiple branches, and specialised modules such as workshop work orders. The Service is accessed over the internet and can work offline on Registered Devices. Available features depend on the chosen plan and may evolve over time.
4. Registration & accounts
- You must provide true, complete and current registration data, including the identity of the responsible person and the Business profile, and keep it up to date.
- You are responsible for keeping your password, PIN, two-step verification device and recovery codes confidential. All activity through your account is deemed to be performed by you.
- The Owner is responsible for the User accounts they create and the Registered Devices they approve. Revoke lost devices promptly via Settings → Devices and tell us if you suspect your account has been misused.
- We may request additional verification or refuse registrations that appear to be false or unlawful.
5. Trial, subscription & payment
- Trial: new Businesses receive a free 14-day trial with the features of the chosen plan. During the trial, plans can be switched at any time.
- Subscription: after the trial, the Service requires a paid subscription of 1, 3, 6 or 12 months. Prices are shown on the Pricing page and in the app, excluding Value Added Tax (PPN), which is charged in accordance with applicable tax regulations.
- No automatic billing: we never charge you automatically. You choose a plan and duration, then pay by payment link or bank transfer. Paying before the trial ends does not forfeit the remaining trial days.
- Invoices: Businesses that provide an NPWP may request a tax invoice in accordance with applicable regulations.
- Grace period: when a subscription ends, a 7-day grace period applies. After that the account becomes read-only: data can still be viewed and exported, but new transactions are disabled until the subscription is renewed.
- Price changes: notified at least 30 days in advance and do not affect periods already paid for.
- Refunds: subscription fees paid are non-refundable, except where the Service cannot be used due to our fault and we fail to fix it within a reasonable time, or as required by law. [ADJUST REFUND POLICY]
6. Your obligations
- Use the Service in compliance with applicable law, including business licensing, consumer protection and tax regulations.
- Obtain a lawful basis (such as consent) before entering personal data of customers or employees into the Service, and respond to their requests regarding that data, as Personal Data Controller under the PDP Law.
- Make sure Registered Devices sync regularly. Data created offline is stored on the device until it syncs.
- Reports from the Service are record-keeping tools. You remain responsible for your bookkeeping, tax reporting and compliance. We do not provide tax, legal or accounting advice.
7. Prohibited use
You must not:
- use the Service for unlawful activities, including selling prohibited goods, money laundering or fraud;
- attempt to access another Business's data, other accounts, or parts of the system not intended for you;
- disrupt or overload the Service, test for vulnerabilities without written permission, or reverse-engineer its security mechanisms;
- resell, rent out or provide the Service to others without our written consent;
- manipulate transaction data to evade legal obligations or harm others.
8. Business data
- Business Data remains the property of your Business. You grant us a limited licence to store and process Business Data solely to provide the Service.
- The Owner can export Business Data at any time via Settings → Data & privacy.
- Processing of personal data is governed by the Privacy Policy.
- We are not liable for data lost because a device was wiped, reset, damaged or lost before the data synced.
9. Third-party services
Some features connect to third-party services, such as dynamic QRIS through your Business's own Xendit account, WhatsApp delivery, or printers and scanners. Use of third-party services is subject to each provider's terms. Dynamic QRIS funds flow directly from the payment provider to your Business's account; we do not receive, hold or forward those funds and are not responsible for third-party outages, fees or decisions.
10. Availability
We make reasonable efforts to keep the Service available, targeting [AVAILABILITY TARGET, e.g. 99.5%] per month, excluding scheduled maintenance announced in advance. The Service is provided "as is" and we do not guarantee it will be free of interruptions or errors. Checkout on Registered Devices keeps working when the server or internet is unavailable.
11. Intellectual property
All rights in the Service, including the software, design, the "Taksu POS" brand and documentation, belong to us or our licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable right of use for the duration of your subscription. We may use feedback or suggestions you provide to improve the Service without obligation to you.
12. Limitation of liability
- To the extent permitted by law, we are not liable for indirect losses, loss of profit, loss of revenue, or loss of data caused by User negligence, User devices or third parties.
- Our total liability for any claim is limited to the subscription fees you paid in the 3 months before the event giving rise to the claim.
- This limitation does not apply to losses caused by our wilful misconduct or gross negligence, or to other liability that cannot be limited by law.
- You agree to indemnify us against third-party claims arising from your breach of these Terms of Service or applicable law.
13. Suspension & termination
- The Owner may close the account at any time via Settings → Data & privacy. All Business Data is permanently deleted 30 days after closure; closure can be cancelled during that period.
- We may suspend or terminate accounts that breach these Terms of Service after notice and a 7-day opportunity to remedy, except for serious breaches, legal orders, or security threats requiring immediate action.
- Provisions that by their nature survive termination (including payment obligations, limitation of liability and dispute resolution) remain in force.
14. Force majeure
Neither party is liable for obligations it cannot perform due to circumstances beyond its reasonable control, including natural disasters, fire, epidemics, civil unrest, war, widespread power or telecommunications outages, large-scale cyber attacks, or government action, for as long as those circumstances continue.
15. Changes to these terms
We may change these Terms of Service. Material changes are notified in the app and/or by email at least 14 days before they take effect. If you do not agree, you may close your account before the change takes effect; continued use after the effective date constitutes acceptance.
16. Governing law & disputes
These Terms of Service are governed by the laws of the Republic of Indonesia. Any dispute shall first be settled amicably within 30 days of written notice. If no agreement is reached, the dispute shall be resolved through [the ……… District Court / the Indonesian National Board of Arbitration (BANI) under its rules and procedures].
17. Miscellaneous & contact
- If any provision is held invalid, the remaining provisions remain in force.
- You may not assign your rights and obligations under these Terms of Service without our written consent.
- These Terms of Service are made in Indonesian and English. In accordance with Law No. 24 of 2009, in the event of any inconsistency, the Indonesian version prevails.
- Contact: [SUPPORT EMAIL, e.g. halo@taksupos.id] · WhatsApp [NUMBER] · [LEGAL ENTITY NAME], [FULL ADDRESS].